Patients satisfaction to quality of health services of family doctors in family medicine centers in left side of Mosul city
Annals of the College of Medicine, Mosul,
2020, Volume 42, Issue 1, Pages 76-81
Background:Patient satisfaction is related to clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. The aim of study was to assess the level of patients' satisfaction.to doctors in family medicine centers in Mosul city.
Patients and Methods: A cross sectional study was conducted in order to achieve the aim of the present study in which the data was taken from the attendants to family medicine centers in left side of Mosul city by direct interview using specially designed questionnaire (The Bulgarian EUROPEP questionnaire) after receiving health services during a period of 8 months started from 1st of May 2018 up to 30th of January 2019.
Results:The study includes 580 participants. More than half of them their ages were between 20 – 40 years from both sexes (male = 175, female = 135) and 38.8% of them were having university graduation. The overall satisfaction to medical services delivered by family doctors was 79.7%, Continuity and confidentiality constituted the higher satisfaction rate in 97%, 96.6%, while Informativeness satisfaction constitute 89.7%. Accessibility and Acceptability had the lowest satisfaction rate compared to other domains
Conclusions:this study revealed high patients’satisfaction rate to doctors delivering health care at the family health centers in left side of Mosul city while there was lower satisfaction rate regarding Accessibility and Acceptability. Further wide scale studies are needed in the future and provision of appropriate infrastructure.
Key words: patient satisfaction, family medicine, health care.
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